Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

· Email address

· First name and last name

· Phone number

· Usage Data

Sending a message to us

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Booking history and communications

We keep a record of all of your previous bookings. This data must be held for accounting purposes and also to help with any queries you have on your previous bookings.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Cookies are essential to using the Journeys in Nature website. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies by Privacy Policies Generator.

We use both Session and Persistent Cookies for the purposes set out below:

· Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

· Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

· Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

How we contact you

Email

If you have signed up for our newsletter you will receive updates on events and offers from Journeys in Nature. We do not pass on your address to other organisations. Squarespace are our email service provider that processes the sending of our marketing emails. In addition we use Eventbrite as our ticketing event website and processor. We strongly recommend that if you book an event run by Journeys in Nature through Eventbrite, that you read their privacy policy here on how they use and store the data you provide to them.

You can opt out of email marketing at any time by simply clicking on the ‘Unsubscribe’ link which is at the bottom of all of our emails or by emailing forestbathingliverpool@gmail.com (please note this might take a few days for all our systems to update).

If you choose to opt out of marketing emails you will still receive email notifications if you book onto any of Journeys in Nature events but these emails will not contain any marketing.

Telephone

We may from time to time contact you on the telephone number you provided when booking onto an event. This is done for the purpose of updating you about any changes to an event you have booked onto. You can opt out of this at any time by emailing forestbathingliverpool@gmail.com

Site Analytics and Tracking

Google Analytics

We analyse the performance of our website and improve customer experience using Google Analytics. No personally identifiable information is used in this. You can read more about Google Analytics in their Privacy Policy.

How long we keep your information for

For the purposes stated above we will keep your information as long as your account is active or as needed to provide our services to you.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

You have the right to see the data we hold about you

What are your data protection rights?

The right to access- you have the right to request copies of your personal data.

The right to rectification- you have the right to request that Journeys in Nature correct any information you believe is inaccurate. You also have the right to request that Journeys in Nature complete the information you believe is incomplete.

The right to erasure- you have the right to request that Journeys in Nature erase your personal date, under certain conditions.

The right to restrict processing- you have the right to request Journeys in Nature restrict the processing of your personal data, under certain conditions.

The right to object to processing- you have the right to object to Journeys in Nature processing your personal data, under certain circumstances.

The right to data portability- you have the right to request that Journeys in Nature transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Should you wish to obtain a copy of the personal information we hold about you, information on how it is being used, or you would like your information to be removed, you may do so by submitting a request in one of the following ways:

We will respond to any request for such information in a prompt manor, without any undue delay and within one month of receipt. Please be aware that in some circumstances it may be necessary for you to provide us with more information so we can correctly confirm your identity matches that of the subject access request.

There is no fee for submitting a subject access request. However, excessive requests will be subject to a reasonable fee for the administrative costs of complying with the request.

Please note there are some exceptions to this where we must adhere to legal compliance, for example we have to keep financial information for at least six years. We can also retain information to comply with a legal obligation or for the prevention of fraud.

We will not sell your information

We do not sell data. At no point will sell your personally identifiable information, including your name, address, e-mail address, or debit/credit card information to any third party.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We use Eventbrite as You can read their privacy policy here.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us by email at forestbathingliverpool@gmail.com or by phone on 07824 032 401.